CAA CAP 3088 - Consultation on the requirement to publish information on mishandled mobility aids

The CAA is considering introducing a requirement on airlines to publish information on mobility aid transportation, and the incidence of mobility aid loss, delay and damage when being transported by air. We believe that being able to access this information would be beneficial to consumers, empowering consumers to make an informed choice about travelling with their mobility aid.

The CAA is frequently made aware of issues that passengers face when travelling by air. One such issue is the loss, delay or damage of mobility aids while being transported.

The loss, delay or damage of a mobility aid can have a profound impact on an individual’s independence, particularly if they are unable to use their mobility aid for an extended period. In addition to the personal consequences, such loss, delay or damage may result in significant direct (repair or replacement) costs and consequential financial loss.

The consultation document can be found on our website: CAP3088

Why your views matter

In this consultation, we encourage responses from all stakeholders; including consumers, disability stakeholders, airlines, airports and so on, but particularly those who we have not already had direct conversations with during our research.

How to respond

Responses to this consultation document should be submitted using the below link. If you are unable to use the below link, or if you have any questions about the document, please send them to consumerenforcement@caa.co.uk .

Alternatively, you can write to:

Consumer Protection,
Consumer & Markets Group,
Civil Aviation Authority,
11 Westferry Circus London
E14 4HD

If you are unable to submit your response via the Consultation page or through one of the other channels provided, you can also submit your response by calling 0330 236 0198.

The consultation will close on 19 November 2025.