Heathrow Passenger Forum (HPF)

The Heathrow Passenger Forum monitors the end-to-end passenger experience.  It considers any issue in connection with Heathrow Airport that would impact passengers and reports its conclusions and recommendations to CISHA and the airport.

The group does this in four ways:

• Monitoring the procedures and facilities available to passengers and making recommendations for their improvement to Heathrow Airport.

• Holding quarterly meetings to receive briefings and opinions from Heathrow Airport stakeholders and external experts and using the outcomes and insights to make recommendations to CISHA and the airport.

• Providing a passenger perspective on airport developments.

• Contribute to government and CAA consultations that impact the Heathrow passenger.

Chair: Mark A Izatt, mark@markizatt.com

Secretariat / Administrator: Rebecca Cox, rebeccacox@cisha.org

Membership:

The Heathrow Passenger Forum is comprised of independent members who represent a broad range of passengers along with a representative from each of the following organisations; Which?, ABTA, the Business Travel Association, and the Airline Operators Committee.

Future Meetings 2025

9th December